Refund Policy

Last updated: 2 August 2026

Try before you buy

ACTCAD has a full-featured 15-day free trial with no card required. It is the same software you would buy, and it is by far the best way to be certain the product fits your work. We would rather you spent a fortnight with the trial than a fortnight regretting a purchase.

The 7-day window

If you have bought a licence from us and it is not right for you, write to sales@indiancad.com within 7 days of your purchase date, quoting your order reference. Tell us what went wrong. In many cases the problem turns out to be something our support team can fix in a phone call, and we would like the chance to try first.

If it cannot be resolved, we will process a refund on these terms:

• The request must reach us within 7 days of purchase. Requests after that cannot be accepted.
• The licence must be deactivated and must not remain in use. For a USB dongle, the dongle must be returned to us in working condition.
• Refunds are made to the original payment method, in Indian Rupees, for the amount you actually paid.
• Any bank or gateway charge that we cannot recover may be deducted, and we will tell you the figure before processing.

What is not refundable

• Licences where the 7-day window has passed.
• Customisation, training, data-conversion or other services that have already been delivered.
• Licences bought through a tender, GEM or an institutional purchase order, where the terms of that contract apply instead.
• Cases where the licence has been transferred, resold or shared in breach of the licence terms.

How long it takes

Once a refund is approved, we initiate it within 7 working days. How quickly the money then appears in your account is up to your bank or card issuer, and is usually a further three to seven working days. We will send you confirmation the moment the refund leaves our side.

Faulty or wrongly delivered licences

This policy is about changing your mind. If a licence does not work, arrives wrong, or was billed incorrectly, that is our mistake to fix — contact us at any time, not just within 7 days, and we will correct it at our cost.

Cancelling before delivery

If you have placed an order but not yet received your licence, you may be able to cancel it outright rather than seek a refund. See our cancellation policy.